ibis budget Birmingham Centre

I liked it's close proximity to the town centre. The staff are friendly and helpful. I have stayed here many times before and it's the staff that really made me.

I have stayed here several times, and everything about the Hotel is perfect. I particularly appreciate the friendliness of all of the Staff, and especially the Manager, who always spends time to greet you and make you feel welcomed. The Spa and Fitness Suite is great, and the food excellent, very varied, and well prepared at a relatively modest price considering the location and quality. Also, I had a massage on my last stay which was one of the best I have ever had. The car parking arrangements are really helpful when driving in from North Wales!

We stayed in the double room during the very hot weekend. It was large, clean and well-cooled (note: the "air con" is not an air con - it's a temperature control thing so you can't change the temperature but it kept the room cold). The bed was comfortable and the room has a small desk and chair so my partner could do some work. The toilet is in a small room but good enough and the shower was pretty good. Very nice for the price we paid. If ibis can keep the competetive pricing then we will continue to use the hotel.

The Lady, Emma (I think… I hope was her name - I’m so tired I’ve forgot , but I’m sure it was … she was on the desk at 11am 30/06/25) was amazing and so accommodating. What a lovely lady! I hope she’s a manager ? She deserves to be. Her customer service and personality is second to none. I didn’t get the same vibe off the other staff , but she was great. Had a lovely chinwag at the desk and she helped book us in earlier because of the extreme heat and the dog. She made us feel so welcome, and it was no trouble to her. I can’t say enough how great she was. One of the best customer services I have ever had. Thank you so much Emma, you made us feel so welcome , working in that heat as well you still was so cheerful and lovely. You are the kind of person people don’t forget. We had an eventful two days with things going worse and worse. A story for the grandkids! Nothing to do with the hotel. The only positive thing about our two day craziness, was the service we had from Emma.

Excellent location just a very short walk from the city centre, mainline station, theatre, shopping and restaurants. Parking was available for £8 for 24 hours which is very reasonable for this area. We checked in very easily. The room itself is compact but has everything you need in it. There is a separate toilet, shower, double bed, hanging area for clothes and TV. The bed was comfortable and the room temperature good as the window did open out onto a quieter street and the parking area.